Cancellation & Refund Policy

1. Subscription Cancellation

You can cancel your UWO Connect subscription plan at any time from your Account Settings page or by submitting a written request to our support team at connect@uwo24.com.

Upon cancellation, your subscription will remain active until the end of your current paid billing cycle (monthly or annual). You will not be charged for subsequent billing periods after cancellation.

2. Money-Back Guarantee & Refund Eligibility

We offer a 7-day money-back guarantee for all new workspace subscription plans (Starter, Growth, Enterprise). If you are unsatisfied with our platform services within 7 calendar days of your initial purchase, you may request a 100% full refund.

• Refund requests must be made within 7 days of subscription activation.
• Refunds apply to initial subscription sign-ups and do not apply to recurring renewals after 7 days unless there is a duplicate charge or billing error.
• Add-on services or third-party WhatsApp Meta conversation API charges billed directly by Meta are non-refundable through UWO Connect.

3. Refund Processing Timeline

Approved refunds will be processed within 5 to 7 business days via the original method of payment (UPI, Credit/Debit Card, or Net Banking).